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Despatch Times

When do you send my order?

Every working day we mail orders that were placed the previous working day (or over a weekend and/or public holiday), together with any orders placed up until 8AM that day. This excludes the Special Delivery options referred to below.

Working days are Monday to Friday only and exclude all weekends and UK public holidays.

As an example, an order placed at 7.30am on a Thursday would be sent the same day. An order placed on Thursday at 4pm would then be dispatched on Friday.

Delivery Options 

The UK rates below apply to all addresses with a UK postcode format, including Northern Ireland and the Channel Islands.

Standard Delivery (UK) - expected delivery 3-4 days including 1 day despatch time

Mailed using either Royal Mail 48 or our couriers. 

The charge made for this service £4.45.

Express Delivery (UK) - expected delivery 2-3 days including 1 day despatch time

Mailed using either Royal Mail 24 or our couriers.

The charge made for this service is £5.55.

RM48 Tracked Mail (UK) - expected delivery 3-4 days including 1 day despatch time

Mailed using RM48 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £4.70.

RM24 Tracked Mail (UK) - expected delivery 2-3 days including 1 day despatch time

Mailed using RM24 Tracked. Please note this is not a guaranteed day delivery service but will be trackable from when it leaves our warehouse to delivery.

The charge made for this service is £5.80.

Next Working Day Delivery by 1PM (UK)

Order by 1PM on any working day for delivery the following working day before 1PM.

The delivery service used for this option is Royal Mail Special Delivery which is currently guaranteed by Royal Mail for delivery before 1PM.

Orders placed after 1PM on any working day will be despatched the following working day, for example an order placed after 1PM on Friday will be despatched on Monday for delivery on Tuesday.

PLEASE NOTE:

• Working days for despatch are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.
• Personal addresses - Working days for delivery are Monday to Saturday only and excludes Sundays and all UK public holidays.
• Business addresses - Working days for delivery are Monday to Friday only and excludes Saturdays, Sundays and all UK public holidays.

Cost is based on the weight of the items in your shopping basket, you will be able to review this in the shopping basket screens. 

Collection in Person

We do not offer collections at the current time.

International Orders

We apologise but we are not currently shipping overseas.

BFPO

Whilst we are able to send orders to BFPO addresses, please ensure you are familiar with the guidelines for the BFPO address concerned. Some products are subject to restrictions due to size, weight, explosive nature (cracker snaps) or containing blades. Deliveries may be subject to confiscation, loss or even destruction with costs being the responsibility of the purchaser.

Please choose a delivery option and ensure that you include your BFPO details within the address, but do not put the country.

Heavy & Large Goods

Whilst we try to offer all of our products to all of our customers, sometimes the product is just too big or heavy to be sent outside of mainland UK (including Scottish Highlands, UK Islands and overseas locations) due to restrictions by Royal Mail or our preferred courier services.

Our product descriptions show when products are not available to be shipped to certain locations, this is generally outsize and/or heavy items. Please check this before placing your order to avoid disappointment. We shall contact you if we are unable to send the item and refund accordingly. We incur hefty handling charges for outsize items which sometimes makes postage costs prohibitive for both us and our customers on these items.

Busy Periods & Weather Issues

We try our hardest to get all our orders despatched the next working day however, as we all know, certain times of the year cause problems for the postal service providers due to increased volumes of post generally or due to bad weather.  We would ask you to allow adequate delivery time when placing your order in the weeks building up to Christmas and allow a little longer for your parcel to arrive during extreme weather conditions, such as snow or storms.

How to Pay

We are an online retailer only and in line with most internet retailers, we accept the following methods of payment at the time you place your order:

• Card Payments – all major debit and credit cards including American Express.
• Paypal
• Shop Pay
• Apple Pay
• Google Pay

All orders should be placed via our website as we do not operate a telephone sales line or postal ordering service. All prices stated include VAT and are sold in £sterling, so payments need to be made in the same way.

Card Payments

All major credit and debit cards are accepted and processed through the secure systems provided by Shopify Payments.

We do not collect or store any of this data within our own site or systems.

Paypal

If you have a Paypal account you will be able to use this secure payment process during checkout. 

Shop Pay, Apple Pay and Google Pay

If you have accounts with these payment providers, you can also use these to checkout on our site. The functionality for these payment services is provided by Shopify Payments and payments are processed through their secure systems. We do not collect or store any of this data within our own site or systems.

Klarna

We accept payments through Klarna. All payment plans are dealt with through Klarna and so any payment questions need to be directed to the Klarna customer team.

Payment on Account (Purchase Order)

Unfortunately we can no longer accept payment on account orders.

If you have a large or bespoke order for a business or institution that does not use credit card payments, we are able to offer the option of a business BACs payment. Please contact our team with details of your requirements.

Do you need to return an incorrect item, or has something been damaged in transit?

Please see below for information on how we would like you to proceed.

Returns

Damages in Transit

Exchanges

Returns

If you find the items you ordered are unsuitable, please contact us upon receiving the goods advising that you wish to cancel the order and return them for a refund. The goods must be returned unused and in the original undamaged and unopened packaging within 30 days of your receipt.

Please include details of your order number, name and reason for returning the goods on all occasions in order to expedite the refund process.

Postage costs for the return of these items will NOT be refunded and we are unable to supply pre-paid returns labels.  Please ensure that you obtain a certificate of posting from the Post Office, which is provided free of charge.

Refunds will be processed within 14 days of receipt of goods being received in a 100% resalable condition.

Please also note the following –

Crafty Capers Ltd are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error. Please ensure every care is taken when repacking goods for return so as to avoid damage in transit. If an item is damaged on receipt, please notify us of this before sending the item back to us.

Bespoke orders made to a customer's own specifications or ordered in specifically for you cannot be returned, unless faulty.

The statements above apply in addition to any other statutory rights.

Please return items to the address below, with the reason for the return, including either your invoice or your original order number and the name the order was placed in:

littlecraftybugs Returns
Crafty Capers Ltd
Unit 12 Glenmore Business Park
Blackhill Road
Poole
BH16 6NL

Damages

We take great care to ensure our parcels are packed so that your items arrive in perfect condition, however sometimes damage does occur in transit. In this instance, please email us immediately, with your order number, full details of the damaged item with photos if possible and information on how the item was packaged. Please do not dispose of the item and packaging until we have dealt fully with your enquiry, as it may be needed.

In the event of items being damaged or broken in transit, we reserve the right to refund for the damaged proportion of the order without the need to return these.

Exchanges

We do not offer a direct exchange service. If you have purchased the wrong item and would like an exchange, you will need to return the goods, as above. You will be refunded for the goods returned once we receive them back in a complete and re-saleable condition.

You will then need to complete and pay for a new order for the item(s) required, including the relevant postage. This will be despatched in line with our usual terms and conditions.